Rhino E-Bikes - warranty policy

Warranty Policy

Warranty Information for Rhino E-Bikes

At Rhino E-Bikes, we stand behind the quality and craftsmanship of our electric bikes. We are dedicated to providing you with the utmost peace of mind when you choose one of our e-bikes for your adventures. Our warranty reflects our commitment to delivering reliable and high-performance e-bikes that you can count on.

Your Rhino E-Bike Warranty

Our warranty program is designed to ensure that you have a worry-free and enjoyable riding experience. It covers specific components of your e-bike against defects in materials and workmanship for a specified period from the date of purchase. With Rhino E-Bikes, you can ride with confidence, knowing that your investment is protected.

Why Choose a Rhino E-Bike Warranty?

Quality Assurance: Our warranty reflects the confidence we have in the quality of our e-bikes. We use premium components and cutting-edge technology to deliver e-bikes that meet and exceed your expectations.
Peace of Mind: We understand that you rely on your e-bike for daily commuting or exciting adventures. Our warranty program ensures that you're covered in the event of unexpected issues, giving you peace of mind.
Support and Service: In the rare event that you encounter a problem, our customer support and service team is ready to assist you. We're here to make the warranty process as seamless and efficient as possible.
Sustainability: By choosing a Rhino E-Bike, you're not only investing in your own mobility and enjoyment but also in a more sustainable future. Our commitment to quality extends to our responsibility for the environment.

Understanding Your Warranty

To take full advantage of your Rhino E-Bike warranty, it's essential to understand its coverage, terms, and conditions. We encourage you to review our Warranty Policy carefully, which outlines the specific details of what is covered, the duration of the warranty, and the steps to take in the event of an issue.

By choosing Rhino E-Bikes, you're choosing a brand that believes in the quality and reliability of its products. Our warranty is a testament to our dedication to your e-biking experience and the confidence we have in our e-bike models.

For detailed information about your e-bike's warranty coverage, please refer to below. If you have any questions or require further assistance, our customer support team is always ready to help. Thank you for choosing Rhino E-Bikes, and we look forward to providing you with an exceptional e-biking journey. Any Warranty, Service or Parts related requests and inquiries must be lodged with our Tech Team for assessment. To submit your Warranty Claim with us, simply fill out our Online Warranty Request Form which is linked below.

SUBMIT AN ONLINE WARRANTY REQUEST FORM

Warranty Period:

2 Years on all Electric Bike Models (1 Year on Batteries).
6 Month's on Products Sold as "Ex-Demo" or "Refurbished" items.
3 Month's on any Parts & Accessories.

What Our Warranty Covers:

Manufacturers Faults, defects and/or Failure.
Original Purchasers of Product where a Receipt is Presentable.

What We Don't Cover:

Damage or Failure due to misuse (eg. freestyle activities).
Damage caused by failure to service or uphold regular maintenance.
Damage caused from water, natural disaster, fires, storms or floods.
Damage caused from foreign objects or debris.
Damage caused by incorrect fitment, installation or assembly.
Damage caused during freight (Please opt for freight insurance at the checkout if you require).
Damaged caused by failure to uphold Maintenance Schedule as outlined on Page 15 of the E-Bike Manual.
Wear and Tear Items eg. Tyres, Tubes, Bearings, Brake Pads & Discs, Drive trains including chains and cassettes.
E-Bikes that have exceeded 3,000km's.
Modification, Alterations, and Installation of parts that are not supplied as original equipment or where the device is altered from it's original manufacturers state.
Failure of components/parts/accessories used on foreign brands products, for "DIY" purposes or where the item is used on products that are not Rhino E-Bike branded items. Eg. Rhino E-Bikes batteries used on home-made custom built bikes.
Persons who are not the Original Purchaser as listed on the Receipt.
Claims outside the Valid Warranty Date from the Date of Receipt.
Products that were won as Prizes in exclusive competitions or giveaways.
Any Packaging required to pack items Securely for Return Repairs.
Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

What Happens When I Have a Warranty Problem?

Contact a member of our team to assist with diagnosing the problem and complete a Warranty Request Form.
If a manufacturers fault is established we will ship out the replacement part OR
If the fault requires a technician to diagnose, repair or install components we will direct you to, a local bike store or technician for further attention OR
In extreme and isolated cases we will arrange return of the product to us at our own expense.

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Rhino E-Bikes.

Rhino E-Bikes take customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not Rhino E-Bike parts or supplied as original equipment by the manufacturer are not covered by warranty.

Rhino E-Bikes will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

The above mentioned alterations or modifications to such parts can pose serious safety risks that could cause injury or even death.

"RIDE SMART,RIDE STRONG with rhino e-bikes"! ON SALE NOW

Rhino E-Bikes - warranty policy

Warranty Policy

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